Terms of Service
Version: 2026-08-15 Last updated: 2026-08-15 Effective from: 2026-08-15
1. Parties
These terms form an agreement between:
- Loopfy, LLC, a limited liability company formed in the State of Delaware, United States, with its registered address at 2093 Philadelphia Pike Suite #4591, Claymont, DE 19703, United States ("we", "us" or "Loopfy"); and
- you, the travel agency or other business that opens an account ("you" or "the Agency"). If you open an account on behalf of a business, you confirm that you are authorised to bind that business to these terms.
By creating an account or using Loopfy, you agree to these terms. If you do not agree, you must not use the service.
2. Description of the service
Loopfy is software that helps a travel agency prepare short-stay visitor visa applications for the agency's clients. Depending on the destination and the visa route, it can:
- read a passport and extract the details from its machine-readable strip;
- request from the agency the information the destination country's form requires;
- fill the destination country's online application form, or produce a completed application form as a PDF;
- generate supporting documents, including a sponsorship or guarantor letter and a parental authorisation letter;
- create an email mailbox for a client where a government portal requires one;
- deliver the finished set of documents to the agency and, at your option, to a phone number over WhatsApp.
Limits of the service. Loopfy does not submit an application, does not pay any government or service fee, and does not book an appointment on your behalf. Those steps are yours. Loopfy prepares work for a person at the agency to check and to submit.
Scope. Loopfy is built for short-stay visitor visas, for tourism and business visits. It is not built for, and must not be used for, student visas, work visas, residence applications, asylum applications or any other immigration matter.
Loopfy is not an immigration adviser. Nothing Loopfy produces is legal or immigration advice. We do not advise on whether an application will succeed, whether a person is eligible, or what a destination country requires in a particular case. You are responsible for the professional judgment in every application you submit.
3. Accounts
You must provide accurate account information and keep it up to date. You are responsible for everything done under your account and for keeping your password secure. You must notify us promptly if you believe an account has been compromised.
An account belongs to an agency. An agency administrator may invite colleagues, set their roles and remove them. Every person who uses Loopfy under your agency must be authorised by you, and you are responsible for their actions.
4. Agency responsibilities for other people's information
You should read this clause carefully. It is the most important clause in this agreement.
4.1 The information you upload is not about you
When you use Loopfy you upload passports, photographs, bank statements, employment letters, birth and marriage certificates and other documents belonging to your clients, and you enter details about your clients' parents, sponsors, hosts, children and travelling companions. Those people are not our customers and have no relationship with us. We hold their information only because you placed it there and instructed us to.
4.2 Agency warranties
You confirm, each time you use Loopfy, that:
- you have a lawful basis under every data protection law that applies to you for collecting your client's personal information and for sending it to us and, through us, to our subprocessors and to the destination country's authorities;
- you have given your client the information the law requires you to give them, including that their documents will be processed by software on your behalf, that the information will be sent to the companies that process personal information on our behalf, and that it may be transferred outside their country, including to the United States;
- you have obtained any consent that is required, including any consent required to handle sensitive information such as a photograph, a medical document or anything revealing ethnic origin or religion, and including the consent of a parent or guardian where the applicant is a child;
- you have the authority to act for every other person named on an application, including the parents, sponsors, accompanying adults, hosts and family members whose details you enter;
- the information you give us is accurate, and the documents you upload are genuine and belong to the person you say they belong to.
4.3 Indemnity
If you upload personal information you had no right to upload, that is your responsibility and not ours. You agree to indemnify us against claims, fines and costs arising from a breach of clause 4.2.
4.4 Responsibility for submissions
Loopfy prepares documents. You decide what to submit to a government authority, and you are responsible for that decision. Before submitting anything, you must check that it is accurate, complete and appropriate for the application you are making.
This applies in particular to the supporting documents Loopfy generates:
- Sponsorship and parental authorisation letters. These are generated from a template using the details you provide. You are responsible for their accuracy and for the person named signing them.
4.5 Acceptable use
You must not use Loopfy:
- for any visa or immigration matter outside the scope described in clause 2;
- to submit information you know to be false, or documents you know to be forged or altered;
- to make an application for a person who has not asked you to, or who has not consented;
- to process information about a person for any purpose other than preparing their visa application;
- to attempt to access another agency's data, to probe or test our security without our written permission, or to reverse engineer, copy or resell the service;
- in a way that overloads our systems or the systems of any government portal;
- in any way that breaches the law that applies to you or to us.
5. Government portals, appointments and third-party terms
Loopfy interacts with government and visa service provider websites on your instruction. Those websites have their own terms of use, and some of them restrict automated access.
You are responsible for your own compliance with the terms of any government portal or visa service provider you use Loopfy to interact with. We make no representation that automated form filling is permitted by any particular portal, and a portal operator may block, suspend or refuse an account or an application on that ground.
6. Email addresses created for your clients
Where a portal requires one, Loopfy can create a real, working email mailbox for your client on a domain we own, and can read the mail sent to it in order to retrieve one-time codes. You are responsible for telling your client that this mailbox exists, that we can read it, and what it is used for.
Deleting an application removes our record of that mailbox.
7. Availability, changes and support
We aim to keep Loopfy available but we do not promise any particular level of availability. The service depends on third parties, including our hosting provider, our database provider, cloud browser providers, government portals and messaging providers, any of which may be unavailable.
We give no service level commitment and no uptime guarantee.
We may change, add to or remove features. Where a change materially reduces the service you are paying for, we will give you reasonable notice.
Some parts of the product are controlled by switches and may be turned off. For example, delivery over WhatsApp is subject to approval by Meta and may be unavailable.
Support is provided at support@loopfy.io.
8. Data ownership and deletion
You retain ownership of everything you and your clients put into Loopfy. We claim no right to it beyond what we need to run the service for you.
How we handle personal information, including the information you upload about your clients, is set out in our Privacy Policy, which forms part of this agreement.
You can permanently delete any application from inside the product. That deletion is immediate and cannot be undone. Section 11 of the Privacy Policy explains exactly what it removes and the limited items that survive it.
We do not automatically delete anything. Your data remains until you delete it or until this agreement ends.
9. Term and termination
You may stop using Loopfy at any time.
We may suspend or end your account if you breach these terms, if we are required to do so by law, or if your use creates a risk to us, to another customer or to a third party. Where it is practical and lawful to do so, we will notify you first.
On termination, we will delete or return your data, at your election. You have 30 days from termination to retrieve it, after which it is deleted.
10. Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that:
- We are not liable for the outcome of a visa application. A visa decision is made by a government authority on grounds we do not control. A refusal is not a failure of the service.
- We are not liable for your professional decisions, for what you choose to submit, or for the accuracy of information you or your client gave us.
- We are not liable for indirect or consequential loss, including lost profits, lost bookings, lost business, loss of goodwill, or the cost of a client's cancelled travel.
- Our total liability to you in any twelve month period is limited to the total fees you paid to Loopfy in the twelve months before the claim arose.
Automated form filling. Loopfy reads back every value it writes into a government form and records whether it matched. It is nevertheless software operating on someone else's website, and it can fail or fill something incorrectly. You must check a completed application before you submit it. Loopfy stops before submission so that a person reviews the work.
11. Confidentiality
Each party may learn confidential information about the other. Each party will keep it confidential, use it only for this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, was already known, or must be disclosed by law.
12. Intellectual property
Loopfy, including the software, the portal maps, the document templates and everything we generate to run the service, belongs to us. You receive a non-exclusive, non-transferable right to use it for the duration of this agreement. You may use the documents Loopfy produces for your client's visa application.
You must not copy, resell, sublicense or white-label the service, or use it to build a competing product.
13. Amendments to these terms
We may update these terms. We will notify account administrators before a material change takes effect and record the version that applies. Continuing to use Loopfy after a change takes effect constitutes acceptance of the new version.
14. General
- Whole agreement. These terms and the Privacy Policy are the whole agreement between us on this subject.
- No waiver. Our failure to enforce a provision is not a waiver of it.
- Severability. If a clause is unenforceable, the remainder stands.
- Assignment. You may not transfer this agreement without our consent. We may transfer it to a company that acquires our business.
- Governing law and disputes. These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The state and federal courts located in the State of Delaware have exclusive jurisdiction over any dispute arising out of or in connection with these terms, and each party submits to that jurisdiction.
- Notices. Notices to us go to Loopfy, LLC, 2093 Philadelphia Pike Suite #4591, Claymont, DE 19703, United States, and to support@loopfy.io. Notices to you go to the email address on your account.